Privacy Policy

At Dhaka Seba, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our digital services. We are committed to protecting your privacy at all times. Whenever we ask you to provide information by which you can be identified, you can be sure it will only be used in accordance with this policy.

1. Information We Collect

We collect information that you provide directly, such as when you create an account, request a service, or contact customer support. This may include your name, email address, phone number, and the details required for the digital services you request (such as NID details, birth certificate numbers, or TIN information).

We may also automatically collect certain information about your device and how you use our website, including your IP address, browser type, operating system, and data about your interactions with our platform. We use cookies and similar technologies to improve your experience.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our digital services. This includes processing your transactions, generating requested documents, verifying your identity where legally required, and communicating with you about your account or our services. We also use aggregated data to understand how our users interact with the platform, so we can keep refining and improving our offerings.

3. Data Sharing and Third Parties

We do not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law. We may share the necessary information with trusted service providers who help us operate our website, run our business, or serve our users, so long as those parties agree to keep the information confidential and secure.

4. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses modern encryption (such as SSL/TLS) to secure data transmission, and we restrict access to your personal data to authorized staff only.

5. Your Rights and Choices

You have the right to access, update, or request the deletion of the personal information we hold about you. To exercise these rights, or if you have any questions or concerns about this Privacy Policy, please contact our support team. We are committed to addressing all inquiries promptly and transparently.

Last updated: 8/31/2026